Terms of Service

Last updated: December 2, 2025

These Terms of Service explain what clients can expect from WPBooster.cloud (referred to as “we”, “us”, or “our”) and what we expect from you as a client. By using our services, you agree to the terms below.

1. Service Overview

WPBooster.cloud is a premium managed hosting and WordPress management service. We provide hosting management, performance tuning, security hardening, monitoring, updates, backups, and expert support for WordPress websites.

In most cases, we manage your website on hosting environments we provision and control. In some cases, we may manage your WordPress site on third party hosting that you already use. In all cases, we provide management and maintenance of your WordPress application to the best of our ability within the agreed scope of work.

2. Included Services

Your managed service typically includes:

  • Hosting management and basic server configuration
  • Standard performance tuning and caching configuration
  • Daily backups and backup management
  • WordPress core, theme, and plugin updates
  • Basic malware detection and security hardening
  • Monitoring and proactive issue prevention
  • Uptime monitoring
  • A monthly hosting report outlining uptime and performance metrics
  • CDN and caching layer setup when applicable
  • Consultation on WordPress best practices
  • Basic troubleshooting and rollback if an update causes issues

Our goal is to keep your website stable, secure, and running smoothly.

3. Out of Scope Services

Some tasks fall outside the scope of the monthly plan. These can still be completed as separate paid work through hourly or project based services. Out of scope items include, but are not limited to:

  • Advanced performance optimization for heavy or complex websites
  • Manual image resizing, compression, or media library cleanup
  • Custom code development or debugging
  • Fixing plugin or theme issues caused by poor coding or incompatibilities
  • Design changes or website layout revisions
  • New features, functionality, or integrations
  • Full website rebuilds or redesigns
  • SEO strategy, content writing, or content optimization
  • Migrating your site away from WPBooster.cloud
  • Major plugin or theme upgrades that require redevelopment or extensive testing

If your website requires out of scope work, we will explain what is needed, why it is needed, and provide an estimate before any additional work begins.

4. Performance Expectations

We aim to deliver excellent load times and strong Time to Interactive improvements, but every website is different. Performance depends on multiple factors, including:

  • Theme quality and structure
  • The number and type of plugins installed
  • Use of page builders and how pages are constructed
  • Third party scripts such as tracking, chat, or embedded widgets
  • Image sizes, media usage, and overall content weight
  • External services and integrations

Many websites can reach significantly faster load times and improved Time to Interactive, and some may reach under one second in ideal conditions. Heavily built, older, or bloated sites may require project based optimization or partial redevelopment to reach top speeds.

We do not guarantee a specific load time, but we commit to delivering measurable improvements wherever it is technically possible to do so and to clearly explaining what is achievable with your current setup.

5. Security and Malware

Security hardening is included as part of onboarding and ongoing management. We configure security tools, apply updates, and follow best practices to reduce your risk of compromise.

If your website is hacked or infected:

  • We will assess the issue and determine the likely cause and severity
  • Basic cleanup or restoration from backups may be included
  • Extensive repair, code level fixes, or deep cleanup may require paid project work

We prioritize prevention but no system can be guaranteed 100 percent secure.

6. Data Access, Privacy, and Sensitive Information

In the course of providing services, we may access your website content, databases, administrative areas, backups, and connected services. This access is necessary to safely maintain, update, secure, and troubleshoot your website.

We do not review or monitor your content except when required to perform our work. We do not sell, share, or disclose your private information to third parties, except when:

  • We are legally required to comply with a valid subpoena, court order, or law enforcement request
  • We encounter child exploitation material, serious criminal content, or activity that must be reported by law
  • It is necessary to protect the security, integrity, or legal compliance of our systems

Beyond these rare exceptions, all information accessed during the course of our work remains confidential.

Client Responsibility for Collected Data

You are fully responsible for ensuring that any personal data you collect, store, or process through your WordPress website complies with applicable privacy and data protection laws, including but not limited to CASL, PIPEDA, GDPR, and CCPA where required.

You must ensure that your website:

  • Properly discloses how visitor data is collected and used
  • Implements appropriate security controls for any personal information stored
  • Does not collect highly sensitive personal data unless you understand the legal requirements and risks involved

Highly Sensitive Information

WordPress is not designed to store or process highly sensitive personal information such as:

  • Social Insurance or Social Security numbers
  • Full dates of birth
  • Patient or healthcare information (PHI)
  • Financial account numbers
  • Confidential government identification details

We strongly advise against collecting this type of information on a WordPress website. If you choose to do so, you assume full responsibility for maintaining compliance with all legal and regulatory requirements. WPBooster.cloud is not liable for any breach, loss, misuse, or unauthorized access involving sensitive data stored or collected through your website.

Limitation of Responsibility for Client Data

While we take reasonable precautions to maintain a secure hosting environment, you acknowledge that you are ultimately responsible for the content you store and the information you collect. We are not responsible for data loss, data breaches, or compliance failures related to information you choose to gather through your website or third party integrations.

7. Client Responsibilities

As a client, you agree to:

  • Provide accurate and timely access to your website, hosting, domain, and related services when requested
  • Avoid installing plugins, themes, or software without consulting us
  • Keep your payment method up to date and your account in good standing
  • Use your website and hosting in a legal and responsible manner
  • Maintain any third party licenses not provided by us

If you make changes that cause instability or issues, we will help resolve them, but the time required may be considered out of scope.

8. Payments and Billing

Our managed services are billed on a quarterly or annual basis unless otherwise agreed to in writing.

By subscribing to our services, you agree to the following:

  • Payments are due in advance of each service period
  • Fees are non refundable unless explicitly stated
  • Project based work and out of scope tasks are invoiced separately
  • Our standard hourly rate applies to out of scope or emergency work unless otherwise agreed upon

Missing, failed, or delayed payments may result in suspension of service until the account is brought into good standing. We will attempt to contact you before any suspension occurs.

9. Cancellation Policy

You may cancel your managed services at any time by providing written notice. When you cancel:

  • Your service continues until the end of the current paid billing period
  • Hosting and management will be disabled at the end of that period
  • We will provide access to a recent backup for migration

If you need assistance migrating away from WPBooster.cloud, this is available as a separate, billable service.

10. Uptime and Availability

We take reasonable steps to maintain uptime and reliability using monitoring, best practices, and proactive maintenance. Each month, we send a hosting report by email outlining your website availability and uptime for the previous month.

You understand that:

  • No hosting environment can guarantee 100 percent uptime
  • Scheduled maintenance, security patches, and updates may require brief interruptions
  • Third party outages, network failures, or external services may impact availability

During significant incidents, we will make reasonable efforts to communicate clearly and restore service as quickly as possible.

11. Permitted Content and Acceptable Use

WPBooster.cloud provides managed hosting and WordPress management for legitimate business websites. To protect service quality, server stability, and uphold our ethical standards, there are certain types of websites and activities we do not host or manage.

Prohibited Website Types

We do not host websites that fall into the following categories, including but not limited to:

  • Adult content, pornography, escort services, or explicit material
  • Gambling, casinos, betting platforms, or lottery systems
  • Illegal products or services
  • Any content that violates Canadian or United States law
  • Hate speech, extremist content, or content promoting violence
  • Hacking tools, malware distribution, or pirated or nulled software
  • Fraudulent, deceptive, or scam related content
  • Cryptocurrency mining operations
  • Content that goes against our core Christian beliefs
  • Any website we choose not to host at our discretion

Note on Freedom of Expression

We support freedom of speech and do not refuse service simply because we may disagree with a client’s opinions or viewpoints. Restrictions apply only to illegal, harmful, or unethical content, and to ensure a safe and stable hosting environment for all clients.

Restricted Categories (Case by Case)

These websites may be accepted but might require special approval or additional resources:

  • Legal cannabis businesses
  • High traffic membership platforms
  • Large scale media sites with heavy video usage
  • Websites with unusual or high demand server requirements
  • Complex WordPress setups that require custom scaling

Large WooCommerce stores are welcome, and pricing reflects the required resources and ongoing management.

Email and Anti Spam Policy

Clients must comply with anti spam laws including CASL, CAN-SPAM, and GDPR where applicable. We do not permit:

  • Sending bulk promotional email from our hosting environment
  • Using transactional email systems to send marketing email
  • Sending email to purchased, scraped, or third party lists
  • Operating mailing lists without confirmed opt in
  • Any form of spam or abusive email practices

If a client’s email activity causes blacklist issues, deliverability problems, or service disruptions, we may suspend email related services until the issue is resolved. Cleanup or remediation is billed separately.

Security, Resource Abuse, and System Misuse

The following are not permitted:

  • Hosting malware or malicious code
  • Attempting to bypass security or system protections
  • Cryptocurrency mining
  • Excessive automated scraping or bot activity
  • Distribution of stolen, pirated, or illegally obtained content

Right to Suspend or Refuse Service

We may refuse or suspend service if a website:

  • Violates these guidelines
  • Engages in spam or abusive email practices
  • Causes server instability
  • Poses a security risk
  • Continues unsafe practices after being notified

We will make reasonable efforts to notify clients and address concerns before taking action.

12. Limitation of Liability

To the fullest extent permitted by law, WPBooster.cloud is not liable for any indirect, incidental, special, or consequential damages, including loss of revenue, profits, data, or business opportunities arising from the use of or inability to use your website or hosting environment.

Our responsibility is limited to the amount you have paid for managed services in the three months prior to the event giving rise to the claim. We are not responsible for issues caused by third party plugins, themes, external services, or changes made by you or other third parties with access to your site.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in services, practices, or legal requirements. When changes are made, the “Last updated” date at the top of this page will be modified. Continued use of our services after changes means you accept the revised terms.

14. Contact

If you have any questions about these Terms of Service or your account, you can contact us at:

Email: [email protected]